Advice and information by phone, on website and in person by telephone appointment

Your health and ours is important to us. That’s why, until further notice, we will be advising you in person at our customer reception desks only after prior arrangement by telephone.

Interest rate adjustments for 2022

The Substitute Occupational Benefit Institution is increasing the interest rates for the mandatory and extra-mandatory retirement savings capital as of 1 January 2022.

Reduced hours of availability over the festive period

Our Customer Service will be closed from 24th until 26th December and again from 31st December 2021 until 2nd January 2022.

New: from 1st January 2022, pensions will be paid out monthly

In response to popular request from our customers, we are adapting our payment arrangements: as from 1st January 2022, we will now be transferring pension payments each month in advance.

We are pleased to accept all your requests online too

Many customer issues can be dealt with conveniently online too rather than by telephone. With our online services (for fast access, see the links next to this news) we offer you the opportunity to submit the details required to us quickly and straightforwardly. In certain cases we are happy to call you back. Simply book an appointment with us.

Reopening of our reception offices

Dear customers

As from Thursday 1st July 2021, we are able to receive you in person again at our reception offices in Zürich, Lausanne and Bellinzona.

The opening hours are as follows:

Zürich:                                            08.30 – 11.30 h / 13.30 – 16.30 h
Lausanne and Bellinzona:           08.00 – 12.00 h / 13.30 – 17.00 h