New: from 1st January 2022, pensions will be paid out monthly

In response to popular request from our customers, we are adapting our payment arrangements: as from 1st January 2022, we will now be transferring pension payments each month in advance.

We are pleased to accept all your requests online too

Many customer issues can be dealt with conveniently online too rather than by telephone. With our online services (for fast access, see the links next to this news) we offer you the opportunity to submit the details required to us quickly and straightforwardly. In certain cases we are happy to call you back. Simply book an appointment with us.

Reopening of our reception offices

Dear customers

As from Thursday 1st July 2021, we are able to receive you in person again at our reception offices in Zürich, Lausanne and Bellinzona.

The opening hours are as follows:

Zürich:                                            08.30 – 11.30 h / 13.30 – 16.30 h
Lausanne and Bellinzona:           08.00 – 12.00 h / 13.30 – 17.00 h

Advice and information by phone and on website

The customer reception desks in Zürich, Lausanne and Bellinzona are closed until further notice. We will be pleased to help you by phone. You can find a lot of information here on our website.

Delays in vested benefits accounts

Dear customers

For some time now, we have recorded a large growth in our vested benefits accounts, and, as a result, an even greater increase in customer inquiries. Our team is working on additional assignements to answer all inquiries as quickly as possible. Nevertheless, the processing of your case may be delayed. 

We ask for your patience and understanding.