Vested benefits accounts customer service team – only available in the afternoon

While processing your annual account statements, the vested benefits accounts (FZK) customer service team is available as follows:

Availability by phone: From 25 January to 5 March 2021, the FZK customer service team is only available in the afternoon between 1.30 and 4.30 p.m. on +41 44 468 21 21.

Advice and information by phone and on website

The customer reception desks in Zürich, Lausanne and Bellinzona will be closed until further notice. We will be pleased to help you by phone. You can find a lot of information here on our website.

Clarification regarding continuation of insurance with the Substitute Occupational Benefit Institution

Due to contradictory and partly incorrect information circulating about various pension plans of the Substitute Occupational Benefit Institution the Foundation has decided to provide some clarification on this matter. It should be noted in particular that the W20 plans introduced by the Foundation on 1 January 2020 aim to reduce the increasingly high conversion losses at the expense of active insured persons. This measure was urgently needed to combat the misuse of the obligation to contract with the Substitute Occupational Benefit Institution.