Reopening of our reception offices

Dear customers
As from Monday 7th September 2020, we are able to receive you in person again at our reception offices in Zürich, Lausanne and Bellinzona.
The opening hours are as follows:

Zürich:                                           08.30 – 11.30 h / 13.30 – 16.30 h
Lausanne and Bellinzona:             08.00 – 12.00 h / 13.30 – 17.00 h

Please note that it may be necessary to wait as, due to the protective measures we have put in place against COVID-19, we can receive only one person at a time (with no more than one accompanying person). Whenever possible, particularly for more complex questions, it is advisable to arrange an appointment in advance by calling us on one of the following telephone numbers:

• Zürich:                041 799 75 75
• Lausanne:           021 340 63 33
• Bellinzona:          091 610 24 24

Our staff are also still available to help you by phone on these telephone numbers.
If you have any cold or flu symptoms and/or have recently returned from a higher risk region, please do not come to our reception offices.
Many thanks in advance for your active cooperation.

Amendment of Cost Regulations as of 2021

The Substitute Occ upational Benefit Institution amends the contributions for administration costs as of January 1, 2021:

• The proportional contribution for administration costs, which is levied on the insured salary, increases from 1.4% to 1.5%.
• As of January 1, 2021, the revised Cost Regulations 2021 shall apply as regards the extraordinary administrative costs and fees.

Advice and information by phone and web

Dear customers
Your and our health is important to us, which is why our customer reception desks remain closed. Our employees will be happy to advise you by telephone.

Many answers can already be found on our customer website, and our web forms will help you to address your concerns: 

• FZK: Transfer vested benefits    https://forms.aeis.ch/uebertragfzk 
• FZK: Mutation Personal data     https://forms.aeis.ch/mutationfzk 
• LOB: Transfer vested benefits   https://forms.aeis.ch/uebertragbvg 

You can also contact us in writing, you will find our address under this Link

Or you can reach us by telephone under the following numbers: 

• Zurich           041 799 75 75
• Lausanne      021 340 63 33
• Bellinzona     091 610 24 24

Many thanks for your active participation and for your understanding.