Postal delivery not possible to all countries

Dear customers

Due to the coronavirus, postal traffic with many countries is currently severely limited and we are unable to send or receive business mail in a timely manner. The current list of countries for which there is a delivery interruption (Annahmestopp) is available on the Swiss Post’s website.

As soon as the restrictions are lifted, we will also serve you again immediately.

Thank you for your understanding.

Advice and information by phone and web

Dear customers

We also attach great importance to fulfilling our corporate and social responsibility to counteract the spread of the coronavirus: Your and our health is important to us, which is why we have closed our customer reception desks. Our employees will be happy to advise you by telephone from their home office.

Many answers can already be found on our customer website, and our web forms will help you to address your concerns: 

• FZK: Transfer vested benefits    https://forms.aeis.ch/uebertragfzk 
• FZK: Mutation Personal data     https://forms.aeis.ch/mutationfzk 
• LOB: Transfer vested benefits   https://forms.aeis.ch/uebertragbvg 

You can also contact us in writing, you will find our address under this Link

Or you can reach us by telephone under the following numbers: 

• Zurich           041 799 75 75
• Lausanne      021 340 63 33
• Bellinzona     091 610 24 24

Many thanks for your active participation and for your understanding.

Interest rate adjustments for 2020

The Substitute Occupational Benefit Institution LOB has revised various interest rates downwards as of 1 January 2020. Pensions have been adjusted to the change in prices in accordance with the law. >> read more