Advice and information by phone and on website

The customer reception desks in Zürich, Lausanne and Bellinzona are closed until further notice. We will be pleased to help you by phone. You can find a lot of information here on our website.

Delays in vested benefits accounts

Dear customers

For some time now, we have recorded a large growth in our vested benefits accounts, and, as a result, an even greater increase in customer inquiries. Our team is working on additional assignements to answer all inquiries as quickly as possible. Nevertheless, the processing of your case may be delayed. 

We ask for your patience and understanding.

Clarification regarding continuation of insurance with the Substitute Occupational Benefit Institution

Due to contradictory and partly incorrect information circulating about various pension plans of the Substitute Occupational Benefit Institution the Foundation has decided to provide some clarification on this matter. It should be noted in particular that the W20 plans introduced by the Foundation on 1 January 2020 aim to reduce the increasingly high conversion losses at the expense of active insured persons. This measure was urgently needed to combat the misuse of the obligation to contract with the Substitute Occupational Benefit Institution.