Vested benefits accounts customer service team – only available in the afternoon

While processing your annual account statements, the vested benefits accounts (FZK) customer service team is available as follows:

Availability by phone: From 27 January to 6 March 2020, the FZK customer service team is only available in the afternoon between 1.30 and 4.30 p.m. on +41 44 468 21 21.

Transfers: To transfer your vested benefits to a pension fund or vested benefits foundation, please use the online form. 

Other requests: Please submit any other requests in writing by post: Stiftung Auffangeinrichtung BVG, Freizügigkeitskonten, Postfach, CH-8050 Zurich. 

Thank you for your understanding.

Interest rate adjustments for 2020

The Substitute Occupational Benefit Institution LOB has revised various interest rates downwards as of 1 January 2020. Pensions have been adjusted to the change in prices in accordance with the law. >> read more

Delays in vested benefits accounts

Dear customers

For some time now, we have recorded a large growth in our vested benefits accounts, and, as a result, an even greater increase in customer inquiries. Our team is working on additional assignements to answer all inquiries as quickly as possible. Nevertheless, the processing of your case may be delayed. 

We ask for your patience and understanding.